Denis Dimov | CV & Portfolio

My Experience

SW/App/Cloud Tech Support

Accenture Bulgaria

2020 - Present

Experienced Technical Support Professional with a strong background in software, applications, and cloud solutions. Passionate about troubleshooting complex technical issues and delivering exceptional customer service in a fast-paced IT environment.

Key Responsibilities & Achievements:

Provided high-level technical support for clients using custom software, applications, and AWS/Azure cloud solutions.
Leveraged expertise in SQL, Linux, Bash, and AWS/Azure to diagnose and resolve critical issues efficiently.
Collaborated closely with clients to understand their needs and deliver tailored solutions to optimize performance.
Played an active role in software testing and maintenance, ensuring high reliability and seamless user experience.
Contributed to team success by improving support processes and enhancing customer satisfaction.

Why Work With Me?

I combine deep technical knowledge with a customer-centric approach, ensuring that clients receive not just quick fixes but long-term solutions. My ability to adapt to new technologies and work in collaborative environments makes me a valuable asset to any IT support or cloud operations team.

Web Development & Optimization

Freelancer

2018 - 2020

Experienced web developer specializing in website maintenance, optimization, and client relationship management. Focused on delivering exceptional results through innovative solutions and continuous expertise development.

Key Responsibilities & Achievements:

Successfully maintained and optimized clients' websites, ensuring seamless functionality and enhanced user experience.
Continuously expanded expertise and leveraged cutting-edge knowledge to drive innovation in web development.
Fostered strong, supportive relationships with clients while introducing novel and creative solutions.
Consistently delivered exceptional results, exceeding expectations and providing the highest level of service.